Senior Manager — Data Center
Information Technology professional with a steadfast career ensuring the integrity of IBM mainframe operations within a Dual Site Data Center environment supporting the global financial industry.
Technical and General
Data Center Management - Production Control - Data Migration
Crisis Management - Project Management - Systems Conversions
Mainframe Operations - Change Process Management - Technical Documentation
Disaster Recovery Procedures - Upgrades / Installations - Vendor / Client Relations
Automated Operations - Data Safety / Climate Control - Quality Control
Harris & Sharon, Williamsburg, VA 2000 to
DATA CENTER MANAGEMENT
Managed Shared Data Center operations with full accountability for the cost-effective, on-time management of mainframe functions with a focus on input/output trade data supporting the worldwide financial industry.
Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations.
Developed and revised departmental procedure manuals to assist staffs in all aspects of mainframe operations.
Implemented Quality Control procedures to ensure full compliance with company policies and procedures.
Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues.
Generated weekly statistical and department performance reports for senior management review.
Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
STAFF MANAGEMENT & TRAINING
Guided all aspects of personnel management and leadership of shift operators in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation.
Provided continuous hands-on training of operators to promote the development of technical problem anticipation, identification, and troubleshooting skills.
Ensured a committed support team through cross training of Computer Operations and Production Control staffs on system upgrades, disaster recovery tests, and data migration projects.
Coordinated weekly staff meetings to discuss departmental issues, project initiatives, and action plans.
Coordinated crisis management efforts
as point of contact for major clients across the financial industry.
Led mission-critical software implementation initiatives, overseeing all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and
Worked diligently to generate and upload (emailed as an auxiliary method) several weeks of Listed, Over-the-Counter, Surveillance, Netting, and Night of Comparisons trade data to the global brokerage community.
Utilized Autoroute (output) to provide Internet services (Artmail) to more than 100 firms in the CICS region.
Provided in-service training in areas of Datatrak (input) operations with an emphasis on downloading data to mainframes utilizing TCP/IP, data re-blocking (ISPF/PDF), JCL creation, and data verification procedures.
Delegated instructions to Tech Support, Network, Batch Operations, and Middleware Operations.
Played a vital role in the parallel testing and implementation of Outsourcing acquisitions.
Processors: 3090-200, 400, 600, 3084-Q96, 4381-P12, 3038-J24, 3033 AP, 3033 UP, 158-3, IBM 9672 (dual sites), Stratus, DEC (Compact)
DASD: 3380 (including D & E models), 3350, 3330-11, 3330-1, STC 4305, EMC, Shark
Tapes: 3480, 3420
Printers: 3800-3, 3800-1, 4348, 3211, 3211, 1403, 3900
Communications: 3725, 3705, 3174, 3274, 3745, 3172, CISCO, BCN
Other: 8100, 3890, 3044, IBM 2914 and various T-Bar switching units, DataGraphix Computer Output Microform (COM), Network Systems Corp. Hyper Channel equipment, controllers, redundant coupling facilities.
MVS, ESA, OS/390, VM, VTAM, JES2, TSO, CA-1 (Tape Management), CA-7 (Job Scheduling), CA-11 (Re-run, Re-start), TCPIP, MVS/SP2 (XA) MVS/SP1, JES2 MAS, JES2 RJE, JES2 NJE, ACF/VTAM, BTAM/SP, CICS/VS, IDMS, NCCF, NPDA, JES328X, 8100 HCF, Hyper Channel (HO15, NETEX, BFX), BDT, FTP, NDM, JCL, UCC 7, UCC 11, TLMS II, Super Console, STAM, SAR, SYSPLEX, ACF2, Omegamon/MVS, Information Management, TSO, ISPF/PDF, SDSF, AF/Operator, Tivoli Netview, SOLVE, CA-7, CA-11, FDR/ABR, RACF, z/OS 1.2 with JES2, CICS/TS version 2.2, DB2 version 7, MQSeries version 5.2, Boole/Babbage, IMS, RACF, DCL, DVP, RTTM
Data Storage / Tape Management
Storage Tek Tape Silo Systems: Timberline 9490, 488, 4410
Networking / Desktop
Windows 9x, 2000, NT, XP; LAN/WAN; UNIX; TCPIP; Microsoft Office Professional; Remedy
20+ years of company-led training in broad areas of mainframe operations and general management