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B. A. MICHAELS
555 Any Street
Any Town, US 55555
(555) 555-5555
anyone@anyisp.com
OBJECTIVE: TRAVEL AGENT
SUMMARY OF QUALIFICATIONS
- Twelve years of sales and customer service experience within the
travel industry.
- Skilled at managing corporate accounts and providing travel consultation.
- Excellent research, time management and problem resolution skills.
- Solid foundation in staff supervision and computer systems training.
- Flexible and patient under pressure; ability to meet challenges in an ever-changing environment.
- Professional attitude essential to establishing rapport with upper clientele.
- Effectively communicate with people of all ages and cultures; fluent in English and
Spanish.
PROFESSIONAL EXPERIENCE
Company One, Town, US
date to date
Corporate Reservation
Agent
Company One, Town, US
date to date
Ramp Supervisor
Company One, Town, US
date to date
Tour Operator
Company One, Town, US
date to date
Customer Service Representative
Company One, Town, US
date to date
Reservationist / Sales
Agent
The following
represents an overview of positions held within the travel industry:
- Training and motivating sales staffs of 25-30, monitoring and troubleshooting telemarketing techniques.
- Handling all aspects of bookings including airline and hotel reservations, group tours, bus and cruise travel.
- Knowledgeable and experienced in all phases of the domestic and international travel industry.
- Supervisory experienced in all aspects of ticketing, check-ins, reservations, and boarding passes.
- Accomplished in all areas of promotional campaigns for air and land-based European vacations.
- Monitoring and maintaining inventory control records; preparing sales analysis reports.
- Interfacing directly with customers to manage flight close outs, connections, and payment issuances.
- Managing ramp/flight service operations, assessing problematic situations requiring immediate
resolve.
COMPUTER SKILLS
Pars,
Sabre, Panamac, DCS, System One, Amadeus, and Atoll Systems.
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